Go back to The Pure Ayre Store home page.
Buy PureAyre Odor Eliminator Online
 
 
 

Customer Service

 

 

 

Proudly Made in the USA

 

Shipping within the Continental USA
Your PureAyre order will be shipped via FedEx Ground or comparable shipper of our choice unless you specify otherwise in the message space on the shipping page. Additional fees may apply when using other shippers.

Additional Shipping Fees
Additional fees apply for shipping outside the continental USA and for express shipping. Those additional shipping fees will be manually added to your order total. Additional details below.

Express Shipping
If your need for PureAyre is urgent, please call us for an Express shipping quote.

Shipping to Alaska and Hawaii
Your less-than-one-gallon order will ship for free via USPS Priority mail fixed rate box. Gallon size order and larger will include a $17.00 additional shipping fee.

Shipping to Canada
Orders ship USPS Priority Mail. Your less-than-one-gallon order will ship via USPS Priority mail fixed rate box for an additional $20.00 fee. Gallon size orders require a $32.00 additional shipping fee. ThePureAyreStore will adjust your charges if your order invoice indicates higher or different fees than these. For orders larger than one gallon size please call.

Shipping Outside North America
Additional shipping charges are added to cover international shipping charges by the carrier (USPS, FedEx, etc.). Before your order is shipped you will receive an email outlining the total shipping charges. When we receive your approval your order will be shipped. Or, please reply to cancel your order.

Delivery
Allow up to 48 hours for order processing plus five to seven business days for continental USA Ground shipping. Please be aware that Fed Ex does not ship or deliver over the weekend. International shipping can take up to two weeks.

Satisfaction Guarantee
If you aren't 100% satisfied with PureAyre's ability to eliminate all odors and you have followed all detailed instructions and contacted all affected areas with PureAyre, please call for product support or refund authorization, or replacement if product is defective.

Refund Authorization Policy
The PureAyreStore will refund 100% of your price for PureAyre products not including added shipping fees within the first 30 days. Call to request a refund. Return of unused product will be at the discretion of ThePureAyreStore. After 30 days and before 90 days ThePureAyreStore will refund 50% of product price for any unused unopened product. A return product notification followed by a return shipping label will be sent via email or snail mail for unused and unopened products. No refunds will be given after 90 days.

Fogger Refund Policy
The PureAyre store offers a 100% refund on new, unopened foggers minus return shipping fees. Open but unused foggers will be purchased back for $95.00. Used foggers may be purchased back for up to $70.00 depending, on condition.

Damaged Product
If your product is damaged in transit by the carrier (FedEx, USPS, etc.), when it arrives please call 253-332-7420 to arrange for a replacement.

Privacy Policy
ThePureAyreStore.com does not sell, give, share or rent customer personal information. Your privacy is assured.

VeriSign SecuredSecurity
Our shipping and payment forms are secured and can be used with full confidence that your personal information and credit card information is protected.

Contact

For more information please call us: 253-332-7420 or email us: .